“I have known Hazel Adams for over 12 years, primarily in her capacity as Head of Service for the Dental Complaints Service, for whom I acted as a voluntary lay member and Chair. This afforded me regular contact and liaison with Hazel, in the form of written and phone correspondence, as well as face-to-face contact at meetings/panels and training events.

It is during this time that I observed Hazel’s effective and clear communication skills, including the ability to present complex messages succinctly. Hazel is also effective at multiple stakeholder liaison and negotiation, facilitating the identification of common ground and conflict resolution.

Her personal attributes are that she is calm, organised, achievement focused with an ability to work within challenging timelines and resource constraints. She is also reflective and works well with others with attention to their needs. She can use humour appropriately to motivate others and dispel potential conflict

In summary, she is very professional remaining discrete and maintains confidentiality. She was an effective and respected “public face” of the organisation, representing their interests and values with professional dignity and knowledge. Indeed it was a pleasure to work with her.”